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  • Valid passport

  • Valid visa (for international students)

  • Medical insurance (for international students)

  • Proof of English proficiency (Placement Test or the result of any official English proficiency test)




All international students must show proof of medical insurance on the day of their arrival to Canada. Students can purchase the insurance from our partner, TIC Travel insurance company, or any other insurance company of their choice. If you wish to buy insurance through Queen’s Language School, please indicate it in your Application Form.

Students are required to maintain medical insurance coverage throughout the whole period of study.  QLS shall not be liable for any injury, death, and costs associated with medical or dental treatment, or costs related to repatriation or for any other losses, damages (whether direct or indirect), compensation, costs or expenses unless the QLS is found negligent.




  • Valid passport or travel document

  • Letter of introduction from the visa office that you received when your study permit was approved (this letter contains your permit reference number and the CBSA officer needs this letter to issue your study permit)

  • Valid temporary resident visa (if required)

  • Letter of acceptance from the designated learning institution at which you are accepted to study

  • Proof that you have enough money to support yourself during your stay in Canada

  • Letters of reference or any other documents recommended by the visa office where you applied

  • Health insurance





Academic Honesty

Queen’s Language School pursues the policy of academic honesty, which requires that all students do their academic work without plagiarism, cheating, lying, tampering, stealing, giving or receiving unauthorized assistance from any other person, or using any source of information that is not common knowledge without properly acknowledging the source.


Progression to a Higher Level

Students enrolled in General English Courses will need to achieve at least 75% to move up to a higher level.



Locally Approved Credentials

Certificate of Completion is issued to students who successfully complete the course with the minimum score of 75%. Those students who achieve 85% may be considered for College bridging and 90% - for University bridging. The following criteria are used to assess student achievements:

  • Graded Assignments (quizzes, essays, group projects, presentations, etc.)

  • Tests (mid-term test and final test)

  • Homework

  • Class participation

Certificate of Attendance is issued to students who attend a minimum of 85% of the lessons scheduled for the course. Students whose attendance falls below this level may be asked to leave the course and will be reported to the appropriate government immigration authority.




Students have the right to:

  • Fair and transparent written contract

  • Proper fee collection practice

  • Fee refund as indicated in the fee refund policy

  • Access to transcripts for 25 years

  • Copy of their credentials within 30 days of completing the program

  • Student complaint procedure

  • Special accommodations for international students

  • Insurance coverage while on-site

  • Qualified Instructors

  • Timely evaluation of progress

  • Being respected and accommodated

  • Being informed about changes


Students are responsible to:

  • Adhere to the provisions set out in the School Code of Conduct

  • Sign a written contract for the delivery of a language program

  • Maintain insurance coverage during all period of study at QLS

  • Keep all receipts issued by QLS

  • Return any goods received under the contract in good condition within 10 days of withdrawing in order to get a refund for them

  • Successfully complete academic requirements of the program and fulfill all contract obligations in order to receive credentials from QLS

  • Immediately inform the Student Councillor of any injuries while attending QLS

  • Notify QLS in writing of important decisions and events (e.g. withdrawal from a

  • program or filing a complaint) and keep copies of written communication with QLS




Students are to be treated with respect and dignity. In return, they must demonstrate respect to themselves and others through acceptable behaviour. The following rules apply to the students enrolled at Queen’s Language School.

  • Come to school prepared, on time, and ready to learn

  • Respect others regardless of their race, colour, nationality, culture, religion, gender, ability, or political belief

  • Refrain from bringing anything to school that may compromise the safety of others

  • Maintain friendly school environment

  • Refrain from making excessive noise

  • Respect school property

  • Leave the classrooms clean and organized

  • Return rented items on time

  • Use facilities as designated

  • Use computers for academic studies only

  • Keep cell phones turn off during class sessions

  • Take responsibility for your own actions.


Handling Student Inquiries

QLS is committed to provide high quality service in all areas including handling student inquiries.  We understand that prospective students may expect instant response to their request for information. Despite a high volume of requests, the school pledges to respond to the email inquiries within 24 hours. If requested, paper packages will be shipped within 2 business days.




  • To be considered for a refund, the student must submit a written refund request accompanied by the original acceptance letter and IRCC refusal letter, if applicable.

  • The refund payment will be processed within 30 days of providing a written refund request.

  • Any refund of fees will be paid in Canadian dollars.

  • Registration fees are non-refundable.

  • Retail price of the books and materials necessary for the program is not refundable.

  • Rental books and equipment must be returned within 10 days of the written notice of withdrawal.

  • Refund for rental fees are calculated prorated, if the student withdraws and returns rented items in the first half of the program.

  • Students who wish to postpone their start date must contact the school at least 7 days before the original start date, or late fee of CAD$200 will be charged for postponement.

  • No additional classes, refunds, or reduction in price will be provided for school closures on national holidays or due to weather conditions.

  • QLS will not retain any refund of fees payable to a student to recover the amount owed by the student for any service other than a program offered by the QLS.



Program Tuition Refund Chart



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